Customer Engagement in a Post-Pandemic Market
Keeping customers engaged in a post-pandemic market requires a combination of innovation, adaptability, and a deep understanding of evolving customer needs.
The process to make strategic product and marketing decisions starts with your internal vision and adds insights into what markets will value.
Our Voice of the Customer engagements go well beyond traditional market research. We design and deploy a set of choice exercises that elicit a variety of market perceptions.
Our roadmaps are based on a deep intelligence on specific markets, customer needs, and their desired outcomes.
An ingredient brand not only adds value to the host brand’s equity, but in mature markets, it can also create or enhance differentiation.
We help clients develop, understand, and implement multicultural marketing strategies to improve business—from strategy creation through implementation.
Insights gathered from many years of advising clients in a variety of industries. Read our insights into what drives business growth, innovation, and brand value.
Keeping customers engaged in a post-pandemic market requires a combination of innovation, adaptability, and a deep understanding of evolving customer needs.
Customer journey mapping is a strategic tool used to gain a deep understanding of a customer’s experiences and interactions with a product, service, or brand.
Hybrid VOC helps you understand how customers perceive your new product and could be useful for determining how customers will receive your smartphone app. Using this methodology involves combining qualitative interview techniques with quantitative pricing and positioning assessments.
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