 |
| The opportunity |
| 1. |
Define core issue. |
| 2. |
Conduct interviews, surveys and assessments.
|
| The shortfall |
| 3. |
Determine severity of particular problem and
define degree of improvement necessary. |
| 4. |
Conduct further interviews and review varied business
documentation.
|
| The problem |
| 5. |
Analyze available information and identify any additional
requirements for a complete analysis. |
| 6. |
Use statistical tools, market research and process mapping
to characterize the opportunity, based
on facts and relative experience.
|
| The solution |
| 7. |
Create improvement or innovation plan to address issues
(potentially demanding information beyond
that currently held by organization). |
| 8. |
Use tools and training to measure and
maintain gains.
|
| Controls for continuous
improvement |
| 9. |
Establish accountability and ongoing basis
for sustained improvement.
|
| Keys to successful
implementation |
 |
Coaching |
|
Change leadership & change management |
|
Reward, recognition & compensation
strategies (geared to motivate key participants
on critical internalization of changes)
|
